Important when using a DLAN adapter (Powerline): Is the device multicast-capable?Īs a rule, if fiber media converters (DLAN, WLAN, etc.) are used, SMA cannot guarantee that the Webconnect or Speedwire connection will function properly in all cases. Keep in mind that the automatic configuration feature in the inverter must be set to “No.” You can check this, for example, with the Sunny Explorer software. If these steps do not solve the problem, and you do not receive a valid IP address, please proceed as follows:Īssign the inverter a static IP address outside the DHCP range and test whether the inverter now transmits data to the Sunny Portal. Also make sure that all network cables are plugged in and locked and that the inverter is feeding in properly (green LED is lit). Then check the inverter’s network settings via Sunny Explorer or obtain them from the inverter’s display. Please also be sure that the DHCP (Dynamic Host Configuration Protocol) setting is activated in the router and that the inverter has been assigned a valid IP address.Īn example of an invalid IP address is an address that starts with the numbers -this is a “fallback address,” which is assigned if the router has not given the inverter a valid IP address. Double-check: Does the inverter have a valid IP address? Firmware can be installed via Bluetooth® using the Sunny Explorer software.Ģ.
ASUS LIVE UPDATE CANNOT CONNECT TO INTERNET DOWNLOAD
Is your inverter operating with the current firmware version? Please check the SMA Download Area (link) to see whether there has been a recent update. It’s a good idea to rule out these potential sources of errors before calling the SMA Service Line. If something goes wrong, simply follow the steps below. In this post, we present a brief tutorial to help you restore the connection quickly. A faulty or nonexistent connection from the inverter or Sunny Home Manager to Sunny Portal can occur for several reasons.
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